Privacy Policy

1. Overview

Flow One Mechanical (“we”, “us”, “our”) is a mechanical contracting company based in Concord, Ontario, Canada. We respect your privacy and are committed to protecting your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

This policy describes how we collect, use, disclose, and safeguard personal information when you visit flowonemechanical.com or contact us for service.

2. Information We Collect

When you submit a request through our contact form, we collect the following personal information:

• Your first and last name
• Email address
• Phone number
• Company or facility name
• Service of interest and a description of your request
• Urgency level (standard or emergency)

We do not collect sensitive personal information such as financial details, social insurance numbers, or health data through our website.

3. How We Use Your Information

We use the information you provide to:

• Respond to your service request or inquiry
• Schedule and dispatch technicians to your facility
• Provide quotes, proposals, and technical consultations
• Communicate with you about ongoing or future projects
• Maintain records for billing, warranty, and service history
• Improve our services and website content

4. Legal Basis for Collection

We collect and use your personal information with your consent, which you provide by submitting the contact form or otherwise communicating with us. We may also use personal information to fulfill contractual obligations related to service agreements.

5. Information Sharing

We do not sell, rent, or trade your personal information. We may share it with trusted service providers who support our operations (for example, email delivery or database hosting) under contractual obligations of confidentiality. We may disclose information when required by law or to protect our legal rights.

6. Data Retention

We retain inquiry records for as long as necessary to provide services and meet legal, accounting, or reporting requirements. You may request deletion of your personal information at any time, subject to our legal obligations to retain records.

7. Cookies

Our website uses essential cookies to remember your theme preference (light or dark mode) and to acknowledge your cookie consent. We do not use advertising or third-party tracking cookies. You can control cookies through your browser settings.

8. Data Security

We implement reasonable technical and organizational safeguards to protect your personal information against unauthorized access, disclosure, or loss. Access to personal information is restricted to authorized personnel who need it to perform their duties.

9. Your Rights

Under Canadian privacy law, you have the right to access, correct, or request deletion of your personal information. To exercise these rights, contact us at info@flowonemechanical.com or call (855) 773-5691.

10. Changes to This Policy

We may update this policy from time to time. The “last updated” date at the top of this page reflects the most recent revision. Continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact

Flow One Mechanical
Concord, Ontario, Canada
Phone: (855) 773-5691
Email: info@flowonemechanical.com